The only great thing about this post is the ease DELL made it for me to go to their site to order a new one. The cost for a replacement battery, $165. Depending on sales of their laptops that is a third of a cost towards the purchase of a new one.
In reviewing their site I found their section which allowed customers to do ratings, the replacement battery feedback was a lowly 1.3 of 5. Even more shocking of the 121 reviews was the fact I could not find any feedback from a DELL employee.
In the service industry I am always open to feedback positive or negative about our products and respond within 24 hours of getting a comment. Our systems are not as elaborate at DELL for Customer Ratings, however if they were I would make sure I monitored them (not sensor them) and provide replies and follow up to help rebuild peoples impressions of our brand.
Now I am left with the choice to do one of the following:
- By a replacement battery from DELL for $165
- Go to a local retailer and get a comparative battery for $105
Or switch to a different brand of laptop.
Based on the Customer Ratings at DELL and the lack of customer and brand management by them I think I will look for a new solution. I wonder if I can get a deal on a MAC?
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